Terms of Engagement

Effective 1 November 2026

These terms govern every journey commissioned through Asora Select Limited ("Asora Select", "we", "us"). Together with your written proposal and our confirmation invoice, they form the contract between us and the lead traveller, who accepts them on behalf of everyone in the travel party.

1. How a journey is commissioned

Each journey begins with a Private Brief and a consultation. We then prepare a written proposal for your review, which you may refine with us until it is right. A proposal is not a booking, and the services in it are subject to availability until confirmed.

Before you confirm, we will give you the standard information required by the Package Travel and Linked Travel Arrangements Regulations 2018 ("the Regulations").

Our fees are included in the price of your journey. Where a commission requires exceptional research or private negotiation, such as an estate buyout or private charter, we may charge a design fee. Any such fee will be agreed with you in writing before work begins and, unless we agree otherwise, credited against the price of your journey if you proceed.

2. Confirming your journey

A contract exists once you have accepted the proposal, paid the deposit, and we have issued written confirmation. The deposit is normally 30% of the total price. Some journeys require more, where a partner asks for a larger payment at booking, and your proposal will state the amount. Please check your confirmation carefully, including every name, which must match the passport exactly, and tell us of any error within 48 hours.

Certain components, including internal flights and national park activities, can only be secured with a copy of each traveller's passport.

3. Payment and financial protection

The balance is due 120 days before departure. If you confirm within 120 days of departure, full payment is due on confirmation. If the balance is not received on time, we may treat the journey as cancelled by you and apply the charges in section 5.

Every payment is held in an independently supervised trust account with Protected Trust Services (member no. 6508). It is not released to us until your arrangements have been delivered, which protects your money if we become insolvent.

4. Price

Once confirmed, your price will only change because of a change in carrier fuel costs, government taxes or fees, or exchange rates. We will pass on any decrease in the same way. We will not increase the price within 20 days of departure.

If an increase would exceed 8% of the total price, you may accept it, accept a suitable alternative journey, or cancel with a full refund.

5. If you change or cancel

Any change you request after confirmation will be made where possible. You will pay any charge the supplier makes. Where a change requires substantial rework, such as re-routing part of your journey, we may also charge a reasonable administration fee, which we will confirm before making the change.

You may transfer your place to someone who meets all the conditions of the journey, provided you give us at least seven days' notice before departure. You and the new traveller are jointly responsible for the balance and any resulting costs.

To cancel, the lead traveller must notify us in writing. A cancellation takes effect only once we have acknowledged it in writing, and any charge is calculated from the date we receive your notice. Unless your booking confirmation states otherwise, the following charges apply, as a percentage of the total price:

Journey-specific terms. Cancellation terms vary with the nature of each journey, including the partners, properties and modes of transport involved, such as private charters, internal flights and exclusive-use estates. The terms applicable to your journey will be set out in your proposal and confirmed in your booking confirmation. Where they differ from the scale above, the terms in your booking confirmation take precedence.

You may cancel without charge before departure if unavoidable and extraordinary circumstances at your destination, or immediately next to it, significantly affect the journey or your travel there. This follows the Regulations, and is generally reflected in UK government advice against travel.

6. If we change or cancel

We plan carefully, but partners, airlines and conditions on the ground sometimes require changes. If a change is minor, we will tell you as soon as possible.

If we must significantly change a main element of your journey, or cancel it, we will tell you promptly. You may then accept the change, accept an alternative of equal or higher standard where available, or cancel and receive a full refund. Where the Regulations require it, we will also pay compensation, unless the cause is unavoidable and extraordinary circumstances or something beyond our control.

7. Our responsibility to you

We are responsible for the proper performance of every service in your confirmed package, whether we or our partners provide it. If something is not delivered as agreed, we will put it right, unless that is impossible or the cost would be disproportionate.

We are not liable where a failure is caused by you or a member of your party, by a third party unconnected with the journey and unforeseeable, or by unavoidable and extraordinary circumstances.

Except for death, personal injury, or damage caused intentionally or negligently, our liability is limited to three times the price of your journey. Where an international convention limits a carrier's or hotel's liability, our liability is limited in the same way.

If you are in difficulty during your journey, we will give you appropriate assistance without delay.

8. Your responsibilities

• Passports and visas: each traveller must hold a valid passport, with any visa or entry documents the destination requires. Requirements can change, so please check them again close to departure.

• Health: please seek medical advice on vaccinations, altitude and fitness for the activities in your journey, and tell us in writing of anything that may affect it.

• Insurance: comprehensive travel insurance is a condition of travel. It must cover cancellation, medical expenses, repatriation and the activities in your journey.

• Conduct: you agree to respect the property, rules and other guests of the places you visit. A partner may end services to anyone whose behaviour endangers or seriously disturbs others, without refund.

9. Requests and your own arrangements

We will pass every special request to the relevant partner and do our utmost to secure it. Unless confirmed in writing as part of your package, however, a request cannot be guaranteed.

We are not responsible for flights, accommodation or activities you arrange yourself outside your confirmed package, or for any effect they have on it. Please share the details with us so we can plan around them.

10. Concerns during and after your journey

If anything falls short, tell your local contact or call us immediately so we can resolve it at the time. Our support line is available at any hour in an emergency. If a concern cannot be resolved on the spot, please write to us within 28 days of your return, and we will respond in full.

If we cannot resolve a complaint between us, you may contact Protected Trust Services, of which we are a member (no. 6508), for assistance. When we confirm our final response to your complaint, we will also tell you whether an alternative dispute resolution scheme is available and how to use it.

11. Confidentiality

We treat the details of every commission, including the people involved, as strictly confidential. We will not disclose them, or use your name, image or journey in any publicity, without your written consent.

12. Law and jurisdiction

These terms are governed by the law of England and Wales, and disputes are subject to the jurisdiction of its courts. If you live in Scotland or Northern Ireland, you may instead bring proceedings in your local courts.